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Misc. Puffco

They take an age to reply to emails (about a week for me), won't even post to Oz, best to buy their gear from a reseller but that is a bit late for you, just keep sending them messages every few days.
 
@benwood have you tried both charging methods, if the USB-c does not work try a magnetic charger and visa versa, not fixing your problem but may help til you get a reply?
Also, have you tried different wall warts and charge cables to rule them out as the problem?
 

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