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arb

Semi shaved ape
I bought a lsv from them last year.
I unbox it and fire it up..........use it hard.
Go through paperwork and examine unit and.............no serial number anywhere.
Not on the paper or on the plug so I email and ask wtf PIU says send it back and we replace.
Excellent cs already right.......I say I have used and am afraid to ship as I don't want to risk losing my med card over some stupid fed shit from the usps and it works great so not really a huge issue unless I need a rma.
Three days later a whole new setup hits my box.........new everything.
They apologize to ME for the mixup(totally not piu fault)and say don't worry about returning the first one.
Never had something like that happen before.............they showed genuine concern for my situation when they had no need to.
I hold them in the highest regard.
 

Madri-Gal

Well-Known Member
I bought a lsv from them last year.
I unbox it and fire it up..........use it hard.
Go through paperwork and examine unit and.............no serial number anywhere.
Not on the paper or on the plug so I email and ask wtf PIU says send it back and we replace.
Excellent cs already right.......I say I have used and am afraid to ship as I don't want to risk losing my med card over some stupid fed shit from the usps and it works great so not really a huge issue unless I need a rma.
Three days later a whole new setup hits my box.........new everything.
They apologize to ME for the mixup(totally not piu fault)and say don't worry about returning the first one.
Never had something like that happen before.............they showed genuine concern for my situation when they had no need to.
I hold them in the highest regard.
Ok, now I need to give @PuffItUp some money! That's an amazing story!
 

bizwaxzion

Enigmatic Cannabist
I've purchsed from PIU several times with stellar results - often cheaper than from the actual vendor. I always look at the PIU site first for any new purchase. They have answered EVERY email I've sent (pre and post sale) within hours - even during busy sale times.
 

Cuckfumbustion

Lo and Behold! The transformative power of Vapor.

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