So I've been quiet in here for ages
But at risk of the good little consumers attacking me, my credibility, my "personality", my mental health or whatever other coded description gets thrown about again, I have decided to share my experience so others do not get ripped off and know before supporting dodgy businesses
Just like the qaroma shop discord this company discord is full of gaslighting and abuse if customers
Good luck finding it as they delete comments, reactions etc in real time and also spam the threads with memes to make it hard for new customers to see the dialogue before getting sucked in
Besides the people already reading this and pre judging my involvement - I again have multiple screenshots of their behaviour and I have not once been argumentative on that discord because if you do you get ganged up on and abused and threatened to be kicked out or have forced refunds put on you
Lots of real customers on there ask a simple question about shipping or their order and get abused or gas lit
The company as in my original post advertised a sic dish as standard for at least 3 months (maybe six)
The other week they tried to tell everyone that was a one off one week sale and we only got ceramic
I took a screenshot of their website at the time of this discussion and showed them it was still saying so
They still argued and attacked any customer coming on and saying they remember sic as standard and that is why we bought in
Everyone was gaslit and abused, I was threatened with a forced refund and told I was upsetting customers (again I was civil af because if you say one wrong thing you are blocked)
I showed screenshots and another customer showed their email that was sent as an ad with sic in it
Then they said that was an "ad on"
But in my proof and the other person email it was in a list of things that come in the box like a charging cable etc
They STILL tried to gas light and tell us we were wrong - they tried to satisfy me by making me swap a prize I win from them for a sic
I did at first to end the arguments as I had a hit knife but I backed the other customers that came in asking
Eventually they admitted the issue and said they would honour 3months of orders with a sic but not everyone else
Then I asked if I get to keep my prize if we all get the sic that was advertised anyway
That was another huge discussion but I got it
Then they argued that I didn't get a hot knife too and I had to make them find a video proving when I won
The person watched the video 4 times and continued to argue that it didn't say I won my prize
I told them 5 times to watch the last 30 seconds where it said it
I had to screen record the proof they sent me saying I didn't win and show them I did win
Every single thing with this company - for every single real customer is like pulling teeth to get anything addressed
That's if you didn't give up from being abused and gaslit
Absolutely disgusting behaviour from a company
They have also every couple of weeks pushed back the release date because of "dealys"
They keep blaming china and covid yet I've bought fugloads from China during the time
Another customer asked for a refund and was ignored for a week
Then they brought it up again and had to open a support ticket
It took two more weeks till they honoured the refund and multiple messages on the discord
The other day Randall posts - on his public discord to the customers - that he is having issues and is going to focus on other projects if anyone wants to join him as a "partner" and own a chunk of monarx/source or whatever he is running under atm
Lol
Sounds real good hey, any investors here ? Lol
Also, last year monarx was born to be the rebrand of source vapes and from the og Carta
Then a few months ago he relaunched source vapes and swapped the website and everyone's orders from monarx to source
So many dodgy biz happening over there
But it does seem how many businesses run discord - the one difference here between qshop and monarx is qshop has a great product at the end of the abuse and dodgy marketing and they have the product ready to buy other than us paying and waiting for months while Randall runs his business into the ground
Also been rumoured (these are Multi forum rumours so may hold no weight at all here) that he has been run out of Vegas for dodgy business practices by lawful departments and disgruntled investors
Plus another disgusting rumour that I won't repeat here as without evidence it should not be spread in public
Anyway
I stuck it out for ages and wasn't overly worried about the wait and delays
But the absolute disgusting behaviour, abuse of multiple people and dodgy business practices has me jumping ship finally too
The fact he is trying to ask for investors through his discord customer thread is both hilarious and the biggest red flag you can get
I've asked for a refund and have been waiting tlfor two days for a reply
Just like the other customer it will most likely take me weeks in time and multiple messages to actually get it out through
There's people waiting for things to be shipped that are in stock on the website too
Shit company
Shit way the vape works does business, treats customers and does cloak and dagger type tactics
Discord is not the place to get information or buy vapes
Avoid monarx, sourcevapes, Randall and whatever new name he starts the next company under
It's old coil plate tech from the Carta anyway and dodgy people
The mods over there are dodgy and delete comments from customers asking questions or showing the companies mistakes
They delete reactions as likes etc on posts
As an example one customer who was saying he has been waiting for his refund for weeks I put a shocked emoji
They deleted it - I put it back on - they deleted it - this happened 5 times till they gave up trying to censor my reaction to a comment
Unbelievable
Anyway
Avoid this and every other iteration of a company to do with Randall
Or don't - question my credibility etc and go and get ripped the fug off supporting some very dodgy ppl
Of all the bad companies in this scene this has to take the cake
The discord is a fake land of pretend customers - same as qshop - you can even more easily see the real customers on this one from the fake regulars as the biz is so bad
EDIT
They also argued with me when I first got there and they were advertising a new pen
I asked if it was refillable for rosin or feco
They had a big abusive tirade at me saying you can't vape feco
One mod thanked me at first for showing you could and then deleted their comment after
They shared a link that said you could vape feco if the dispensery said so
But they didn't like me pointing out their own article said what I was saying
I showed a medical veteran website that explained about feco and I got banned for an hour for being abusive even though I was polite and got abused
They then deleted all the comments including the veteran medical post so they look correct
So not only are they dodgy business people
They are selling vaping and weed gear and have no idea what weed and consumables are out there
Also at the start I had asked if the material surrounding the bubbler and atty was peek or silicone
I was abused, laughed at for suggesting silicone etc and told off for checking the safety of materiel
A week later Randal came in and showed pics of the airpath and part I spoke of and it was silicone
I mentioned the abuse and ridicule I copped (and others who also enquired) and that the mods font know materials that vapes are made of and they should not abuse ppl
All the comments from me and others were deleted
I could go on but ppl already make their pre judgements
That blind faith and excuses for shit practices is what allows ppl like this company and others to get away with it
This post is just a warning to any person who might consider this vape or company dueto my original post
Stay away or know that you are going in supporting utter scum buckets and you will wait a year before your products ship - even if they are in stock on the website
And you'll be stuck with a dodgy company to get replacements for the heatplates tech they still use and you will wait for months to get parts etc etc
