Misc. Puffco

[benwood]

What’s up with this company? I have a puffco plus and glue batltery stopped charging. Emails to their customer support are completely ignored.

Has anyone has a positive experience with them?

 

[LesPlenty]

They take an age to reply to emails (about a week for me), won't even post to Oz, best to buy their gear from a reseller but that is a bit late for you, just keep sending them messages every few days.

 

[benwood]

They suck, still no reply.

 

[LesPlenty]

@benwood have you tried both charging methods, if the USB-c does not work try a magnetic charger and visa versa, not fixing your problem but may help til you get a reply?
Also, have you tried different wall warts and charge cables to rule them out as the problem?