That is great customer service. I said the Mighty plus was going to be my next vape. I may look into the edge around black friday though. Looks like a solid piece for the price.My F2 was my 'commuter' vape for a year+ until it started having issues so I stuck it in a drawer. Fast forward several months, the F2 wasn't doing me any good in a drawer so I contacted HR. I sent it in for evaluation and they offered me the lifetime half price warranty so I upgraded to the Edge. I've been using it for a couple weeks now and I definitely prefer it over my old F2.
The bigger battery gives me much more flexibility in use - the tiny F2 battery just couldn't keep up. Haptic feedback is a nice feature since the OLED screen is totally unreadable in outside daylight. General use is away from home so for stealth and form factor the native mp that fits the silicone sleeve gets the most use. I like the glass mp a lot but I'm in an unfriendly state so I need to remain under the radar as much as possible.