felvapes
Well-Known Member
I got a reply from Apollo via email
Brilliant CS and communication via email from Bernadette
Gary on FC as their rep is a bit useless and doesn't really give answers about stuff easily
It was also him who said we don't get a warranty if we use different batteries in the ALP and he couldn't give the specs
Well Bernadette has always responded to me by the next day and has always been extremely forthcoming with information about anything I ask - materials and safety, my purchase or now battery specs
Apparently the legacy battery is rated at 1a - I believe this to be a typo and she meant 10a so have sent another email to confirm this
I also asked if we can use a different brand battery if it meets the legacy specs
The answer was YES
So we can use any brand battery in the ALP as long as it meets the requirements
If you are concerned about this, email them and you will get your reply in writing for the future in case of a possible warranty submission
Great to know and finally have it confirmed
Cheers again to Apollo, what a company, yet again raising the bar for performance, CS and pricing/customer loyalty
EDIT
@peaceandquietworldnow!
if you try a mesh screen (16mm) you will find it works better than a mighty cap lid - the airflow is everything and keeps it as clean as it gets
The silicone is on the door to help seal the airpath otherwise it would leak air through the door
Removing the gold screen improves the entire experience (it stayed in place fine for me - it just clogs and is useless)
Better airflow and better vapour - it is just a pain to clean as it clogs and it hinders performance
The mesh screen keeps all clean with better airflow than a cap will
Anyway
Read through and try things if you like, or not
Just user experience I'm sharing, it's a great little vape
Brilliant CS and communication via email from Bernadette
Gary on FC as their rep is a bit useless and doesn't really give answers about stuff easily
It was also him who said we don't get a warranty if we use different batteries in the ALP and he couldn't give the specs
Well Bernadette has always responded to me by the next day and has always been extremely forthcoming with information about anything I ask - materials and safety, my purchase or now battery specs
Apparently the legacy battery is rated at 1a - I believe this to be a typo and she meant 10a so have sent another email to confirm this
I also asked if we can use a different brand battery if it meets the legacy specs
The answer was YES
So we can use any brand battery in the ALP as long as it meets the requirements
If you are concerned about this, email them and you will get your reply in writing for the future in case of a possible warranty submission
Great to know and finally have it confirmed
Cheers again to Apollo, what a company, yet again raising the bar for performance, CS and pricing/customer loyalty
EDIT
@peaceandquietworldnow!
if you try a mesh screen (16mm) you will find it works better than a mighty cap lid - the airflow is everything and keeps it as clean as it gets
The silicone is on the door to help seal the airpath otherwise it would leak air through the door
Removing the gold screen improves the entire experience (it stayed in place fine for me - it just clogs and is useless)
Better airflow and better vapour - it is just a pain to clean as it clogs and it hinders performance
The mesh screen keeps all clean with better airflow than a cap will
Anyway
Read through and try things if you like, or not
Just user experience I'm sharing, it's a great little vape
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